Privacy Policy

Information we collect

When you register and play at Cashwin we gather identity and contact details, transaction records, gameplay history, and the documents needed to verify your age and identity.

Our systems also log technical information such as device type, browser, IP address, and approximate location, which helps us keep the platform stable and secure.

Purposes of processing

The primary purpose is to operate your account: processing deposits and withdrawals, crediting winnings, and responding to your support enquiries.

We further process data to meet anti-money-laundering and licensing duties, to detect fraudulent or collusive behaviour, and to keep our services running reliably.

Where you have opted in, we may send tailored promotions, but you can withdraw that consent at any time without affecting your ability to play.

Sharing and safeguards

Cashwin discloses information only to trusted service partners — payment processors, identity-verification providers, and game studios — under contracts that bind them to confidentiality.

We may also disclose records to regulators or law-enforcement bodies when a lawful request requires it, and we protect stored data with encryption and access controls.

Retention and your rights

We keep records for as long as your account is active and thereafter for the period our licence and applicable law demand, after which data is securely deleted or anonymised.

Subject to local law, you may ask to view, correct, export, or erase your information, and we may request proof of identity before acting on any such request.

This document is provided for general information. Your specific rights and our exact obligations are governed by the laws of your jurisdiction and the terms of our Curaçao eGaming licence held by Softgenius N.V.